Terms & Conditions for Refurbished Sales & Services

General Terms:

• Refurbished items are pre-owned, thoroughly tested, and certified for resale.
• Services include software installation, repairs, and basic support.
• When purchasing refurbished laptops, it’s crucial to understand the terms and conditions that govern the sale, including warranty, return policies, and quality standards. Here’s a breakdown of common terms and conditions you might encounter:

1. Warranty
   Duration and Coverage: Refurbished laptops typically come with a warranty, though it’s often shorter than for new devices. Warranties generally range from 30 days to a year, covering hardware defects under normal use, We offer a 1-year warranty on Motherboard, RAM, SSD & One Month Warranty on Screen, Battery, Keyboard, Mouse & Laptop Battery Charger.
   Common exclusions include:
   Physical damage
   Liquid spills or water damage
   Damage from misuse or accidents
   Unauthorized repairs or modifications
   Normal wear and tear
   Damage caused by power surges or lightning
   Warranty Claims: Familiarize yourself with the process for filing a warranty claim. Typically, you’ll need to contact customer support, provide details about the issue, and potentially return the device for inspection or repair.
2. Return and replacement policy
   Return Window: Many sellers offer a return or replacement policy within a specific timeframe after purchase, such as 7 days, for instance, allows returns or replacements within 7 days of the invoice date, according to their website.
   Conditions for Returns: Similar to warranties, there are usually specific conditions for returns to be accepted. These may include:
   The product must be unused and in its original packaging.
   Refunds may be limited to defective or incorrect products.
   Damage caused by misuse, accidents, or unauthorized repairs may disqualify a return.
   Refund Processing: If a refund is approved, understand the timeline and method of refund. Refunds are typically processed to the original payment method within a certain number of business days.
3. Product quality and condition
   Refurbishment Process: Reputable sellers will outline their refurbishment process, which should include thorough testing, repair or replacement of defective parts, data wiping, and cleaning.
   Grading System: Refurbished laptops are often categorized into grades (e.g., Grade A, B, or C) based on their cosmetic condition. Grade A represents near-mint condition with minimal wear, while Grade C will have noticeable cosmetic flaws. This helps manage expectations about the laptop’s appearance. Refurbished Grade A means that a product is as good as new.
   Battery Life: Battery life can be a concern with refurbished laptops. Inquire about the battery’s health and expected lifespan, or if it’s been replaced.
4. Other considerations
   Seller’s Reputation: Research the seller’s reputation and look for certifications or positive customer reviews.
   Specifications: Verify that the laptop’s specifications (processor, RAM, storage) meet your needs.
   Operating System and Software: Ensure the laptop comes with a genuine operating system and check for necessary software.
   Ports: Verify the availability and functionality of all ports

Payment:

• 100% payment is required before delivery/shipping unless specified otherwise.
• UPI & cash accepted